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How do I file a claim? What is the process?

Posted by on Monday, January 19th, 2015 in

Simply take the vehicle to any licensed repair facility and have them contact our claims administrator directly at (800) 531-1925 with the diagnostic results to start the claim. Our Vehicle Service Contract Specialists will take it from there. Regardless of the repair facility you choose, authorization is always required from TechChoice (by Enterprise Financial Group), […]

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Where can I take my car if it has a problem?

Posted by on Monday, January 19th, 2015 in

Good news! In the event of a breakdown or suspected problem, you can take your vehicle to any licensed repair facility of your choice. Brand names like Firestone, AAMCO and Pep Boys are all licensed. If you are not sure if a smaller repair shop is licensed or not, call them and ask. Or if […]

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Can I cancel my contract?

Posted by on Monday, January 19th, 2015 in

Yes. You can cancel your contract at any time. And if you want to cancel the contract within the first 30 days or your purchase, you get a full refund. Please see your contract under “Cancellations” for all the details.

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Who is AM Best? What’s an A (Excellent) rating? Why would I care?

Posted by on Monday, January 19th, 2015 in

A.M. Best Company is a global full-service credit rating agency dedicated to serving the insurance industry. It began assigning credit ratings in 1906, making it the first of today’s rating agencies to use symbols to differentiate the relative creditworthiness of companies. Best’s Credit Ratings are independent opinions regarding the creditworthiness of an issuer or debt obligor. […]

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Why do you have a 30 day, 1000 mile and 90 day/200 mile waiting period?

Posted by on Monday, January 19th, 2015 in

We don’t want folks to buy a contract knowing the vehicle has existing failures, and use our service as an excuse to fix their car. That’s why we have a 30 day/1000 mile or a 90 day/200 mile waiting period, whichever occurs first. Both these criteria need to be fulfilled prior to filing a claim: For […]

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Why does a Turbo or Diesel increase my price?

Posted by on Monday, January 19th, 2015 in

Although there are some advantages to having Turbo or Diesel, they add significant amount of strain on the engine and are much more expensive to repair. This is why we ask our customers to pay a little more.

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What is not covered?

Posted by on Monday, January 19th, 2015 in

Wear and tear is not covered either by us or by anyone else in the industry including manufacturer backed extended auto warranties. This includes wiper blades, battery, brake hose or rotors, wheels, etc. Also, the interior of your car (the paint, carpeting, upholstery, any fabric, seatbelts, etc.) are not covered. Pre-existing conditions are not covered. […]

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What is covered?

Posted by on Monday, January 19th, 2015 in

A lot of stuff is covered. You can go to our link below and see the full list of parts and labor that are covered. Here’s a list of items that we cover and are usually not covered by our competitors. Labor—100% of labor is included on covered repairs. And if it costs more in […]

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What makes 5 Star Auto Protection the best place to buy a Vehicle Service Contract?

Posted by on Monday, January 19th, 2015 in

Best price guarantee.  If you find a better price, we’ll match it and take $250 off your contract We have a great product which is backed by an AM Best, A (Excellent) rated carrier We guarantee an outstanding buying experience We give you complete transparency, showing you exactly what you’re buying before you buy We […]

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What kind of coverage options do you offer?

Posted by on Monday, January 19th, 2015 in

We offer a variety of coverage levels and repair plans. In addition to the month-to-month coverage we offer online, we also offer traditional 2-5 year plans via the phone. Please see the Coverages page of this website for more information or call us by phone. Our best coverage is almost identical to most extended auto […]

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