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Once I buy the contract, can I bring my car in next week to get it fixed?

Posted by on Monday, January 19th, 2015 in

No. There is a 30 day/1000 mile waiting period (90 day/200 mile waiting time for people who drive less) from the odometer reading and sale date of the service contract. During this time, we are unable to authorize payments on claims. Why? We don’t want folks to buy a contract knowing the vehicle has existing […]

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Do I need service records for every claim?

Posted by on Monday, January 19th, 2015 in

Not every claim will require maintenance records, but some do. If the claim is for a maintenance related item we will ask to review your records. Occasionally we will ask for service records to verify your mileage on your contract in order to verify you were provided the correct coverage.

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How many claims can I make?

Posted by on Monday, January 19th, 2015 in

As long as your claim is legitimate and authorized, you can make as many claims up to $15,000 in total claims paid/reimbursed from us.

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How long does it take for the repair facility to get paid?

Posted by on Monday, January 19th, 2015 in

We want to make this process as convenient as possible for you. Payment is made by corporate credit card directly to the repair facility. Once we receive a completed invoice from the repair facility, it normally takes 30 minutes or less for the payment to process. In the event the shop does not accept credit […]

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How much of my claim will you pay?

Posted by on Monday, January 19th, 2015 in

Provided the claim is authorized, we will pay for everything that is on the “What’s covered” list. We use nationally recognized guides that are updated daily. These guides show manufacturer suggested list prices for parts and labor times to complete each repair. Our Vehicle Service Contract Specialists will work to get you the best prices […]

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What is covered by my service contract?

Posted by on Monday, January 19th, 2015 in

We pride ourselves on covering things that our competitors do not. This is a very long list, but we believe you should know exactly what they are. Go to our “What’s covered” document to see a list of parts and benefits. You can also check out “what’s not covered” if you want clarity on that […]

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How much do I need to pay when I file a claim?

Posted by on Monday, January 19th, 2015 in

Generally speaking, you will pay your deductible and we’ll take care of all the things that are covered by us. Occasionally, a repair shop might inflate prices for the parts that need to be replaced. If this occurs, you can either wait for us to ship the parts to the repair shop and not pay […]

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How do I get a rental car?

Posted by on Monday, January 19th, 2015 in

Many repair facilities have loaner cars or have a rental facility onsite. However, if your repair facility does not provide rental cars, contact your local rental car company and retain your receipt. Once your vehicle is repaired, simply submit your rental receipt for coverage. Please see your specific service contract coverage pages for exact terms. […]

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Do I get a rental car if I cannot drive my car for a few days?

Posted by on Monday, January 19th, 2015 in

Yes. If the claim is authorized, you can rent a car for up-to 3 days. After the third day, the rental car is on your dime.

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What if I have an emergency repair and your office is closed?

Posted by on Monday, January 19th, 2015 in

Reimbursement for emergency repairs performed outside of normal business hours can be obtained by the service contract holder provided the provisions governing emergency repairs are followed on the next business day after such emergency repairs are performed. Please see your contract coverage pages for more details.

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