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Why am I getting an error when I put in my mileage?

Posted by on Monday, January 19th, 2015 in

At this time, we are unable to sell coverage for cars that exceed a certain mileage. However, our partner may have a specialized product that will meet your needs. Please contact our partner at 877-686-7151.

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Why am I getting an error when I put in California, Oregon, Washington or Alaska?

Posted by on Monday, January 19th, 2015 in

At this time, we are unable to sell Vehicle Service Contracts in any of these states. However, if you are from California or Alaska, our partner may have a specialized product that will meet your needs. Please contact our partner at 877-686-7151.

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Do I need your product if I’m already covered by the manufacturer warranty?

Posted by on Monday, January 19th, 2015 in

Depending on when you purchased your vehicle, your original manufacturer warranty may be about to expire. Most cars are covered for their first 36,000 miles or 3 years, whichever comes first. And naturally, if you plan on having your car longer than 3 years (or whenever your warranty expires), buying now will always save you […]

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Why do I need your product when I already have a powertrain warranty?

Posted by on Monday, January 19th, 2015 in

Powertrain warranties are limited in the components they protect; typically covering the main engine, drive axles and transmission. What they don’t cover are all the other items that can, and often do, go wrong. Like all the electronics, air conditioner, even emission system. With the 5 Star Auto Protection plan, all these items and many more […]

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I don’t see an option for the year my car was made?

Posted by on Monday, January 19th, 2015 in

We’re sorry but any vehicle that was manufactured prior to 2004 is not eligible for products sold by 5 Star Auto Protection. However, you may still be eligible for coverage through our partner who can be reached at 877-686-7151.

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Who is Omnisure?

Posted by on Monday, January 19th, 2015 in

Omnisure is the exclusive partner who administers our payment plans. Omnisure has a history of innovation and high customer satisfaction. That is why we chose Omnisure for this very important role.

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Who is TechChoice (by Enterprise Financial Group)?

Posted by on Monday, January 19th, 2015 in

TechChoice (by Enterprise Financial Group) is the exclusive administrator of the vehicle service contracts that we sell at 5 Star Auto Protection. They are backed by an AM Best A (excellent) rated carrier and have a history of innovation and high customer satisfaction, particularly when paying claims. That is why we chose TechChoice (by Enterprise Financial […]

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Where can I find an example of a payment agreement?

Posted by on Monday, January 19th, 2015 in

Click here for a sample agreement.

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Where can I find an example or sample of a contract?

Posted by on Monday, January 19th, 2015 in

If you look at the “What’s Covered” and “What’s Not Covered” tabs, you’ll see there is a link to download a contract. Otherwise, you can click here which will pull up the contract in your browser.

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Is there a waiting period condition in my service contract terms and conditions?

Posted by on Monday, January 19th, 2015 in

Yes. There is a 30 day/1000 mile or a 90 day/200 mile waiting period from the odometer reading and sale date of the service contract. During this time, we are unable to authorize payments on claims. This allows us to keep our service contracts at a competitive price for the consumer by eliminating coverage for […]

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